First level of our Technical Support range of services, the Support ‘On Request’ formula provides you with an immediate solution without having to subscribe a support contract.
E-mail Support
Your projects require the assurance of a daily technical accompaniment.
Our “E-mail support” formula is a simple and economic solution, and offers the guarantee of a response within 48 hours.
This level of support is accessible by e-mail only
Answers are answered within 48 hours maximum.
This support is addressed to only one beneficiary for a total of 10 incidents over one year.
Calls are handled only during working hours.
Payment is processed by credit card.
Conditions
Price : 399 € (tax not included) / 1 year
Office hours (UTC +1) :
Monday to Thursday: 9:30AM - 12:30PM / 14:00PM - 18:00PM
Friday: 9:30AM - 12:30PM / 14:00PM - 17:00PM