Free Period

You have just acquired a 4DBK product and you have not yet subscribed to a Technical Support contract? You benefit from a free 30-day trial period (from the first contact) and can ask your questions:

1. By e-mail, using the Contact form at your disposal.

2. By telephone, you contact us at the following number +41 (0) 32 342 27 32. The telephone support is available during office hours (UTC +1): 
Monday to Friday:  9:30AM to 12:30PM and 14:00PM to 17:00PM.

Support “on request”   

Your free period is over and you have not subscribed to one of our contracts. If you encounter a technical problem our Support “on request” formula will meet your needs. (Payment by Credit card).

Customers having subscribed to one of our Technical Support contracts

You are subscribed to one of our Technical Support formula. 4D NET Center SA has created dedicated phone numbers at your disposal. An on-line service is also available, you may send your questions using the form below.

Forums  

Various sources of information are available on the Internet. We suggest that users of each 4DBK product (Merchant, Designer and Host) join the 4DBK forum http://forums.4d.fr/.

This forum is designed to offer technical assistance to our customers. It is also a place where 4DBK users can exchange their ideas. The 4DBK team of developers participates regularly on this forum.